Refunds, Returns, Exchanges and Cancelations
In over 30 years of selling my artwork I am delighted to share that I have never had a single piece returned.
Damages and Issues
We kindly request you inspect your order upon receiving it and contact us immediately if the item is defective, or damaged or if you received the wrong item so that we can evaluate the issue and make it right. If work has arrived damaged please take and email photographs to info@kennymartin.fr within 24 hours of delivery showing the damage. If you can also take photographs showing the packaging this will speed up us helping to sort out the problem. Be rest assured we will take care of any items needing replacement without any further cost to you.
Do you have a return policy?
Kenny Martin Art Limited Editions, Open Editions are produced to order and therefore custom-made. As such, we are unable to offer returns or exchanges.
Can I exchange my artwork for a different photograph?
Each Kenny Martin Art Edition is custom produced to order. As such, we are unable to change artwork once your order is placed.
Will Kenny Martin Art buy back my artwork?
Kenny Martin Art does not offer a “buy back” program. Additionally, when it comes to the potential selling of any piece in your collection, Kenny Martin Art does not handle or participate in third party transactions or secondary market sales. We strongly suggest doing thorough market research and consulting a certified professional appraiser. They will be able to assist in answering more detailed questions about this process.
Can I cancel my Limited Edition, Open Edition artwork?
All artworks are custom orders. Production of the purchased artwork(s) begins immediately after purchase, and shipment will occur as soon as possible after production is complete. As a result, the work(s) cannot be cancelled, returned or refunded at any time. Due to our shipping and production timeline, produced & shipped work(s) are non-cancellable, non-returnable, non-exchangeable and non-refundable.
Got a Question?
Contact us by email at info@kennymartin.fr
Kenny Martin Art, Enterprise Kenneth MARTIN, Lieu dit Sénac, Barraques, 437 Chemin de Monjoye, Libaros, 65330, FRANCE.
